How are the shipments:

The shipments are handled by courier 24h.

The rules of our couriers:

The courier does not delivery on Saturdays, Sundays or during national holidays.

Packaging always accurate and professional:

The products are carefully wrapped and packed in different ways depending on the size of the goods and of the quality of the original packaging of the manufacturers. For articles of small or medium size is always provided in the packaging with bubble wrap protective to safeguard the contents and any shocks during transport.

Shipping rates:

The shipping cost varies based on items purchased by weight and size, the fare will be calculated in the checkout stage before completing your order. To achieve a minimum cost of €50.00 the shipping is free to all the destinations in Italy.

Insured shipping:

Each shipment is insured and the service is completely free.

Receipt of products:

At the time of delivery of the goods the customer is obliged to check:

-The number of packages delivered is as indicated in the order confirmation that you received via e-mail.
-That the packaging is intact and not altered even in the closing strip.

In case of tampering and/or breaks the customer will immediately challenge the shipment and/or delivery putting the word “subject TO CONTROL COMMODITY” on the delivery document received by courier or by another operator.
The customer then must report any damage within 7 days from the receipt of the goods according to the methods prescribed by the operator chosen for the shipment and/or delivery.
In the event that the customer fails to collect within 5 working days of the goods ordered and in stock at the warehouses of the courier and/or ELE BRANDS because of the repeated impossibility of delivery to the delivery indicated from the customer at the time of the order, the same will be cancelled and will be charged the storage costs to quantify from time to time.